Terms of service

These Terms of Service (“Terms”) govern all access, browsing, account registration, order placement, product purchase and customer service interactions on the Saint-James Shopify store located at https://saint-james.shop. Our store offers coats, dresses, trousers, sweaters, jackets, socks, scarves, shirts, toys, knit beanies and fashion accessories for global retail customers. By visiting our website, creating a customer account, submitting a checkout order or contacting our support team, you fully acknowledge, accept and agree to abide by every provision within these Terms, alongside our independent Privacy Policy, Return & Refund Policy and Shipping Policy published on our site footer. If you do not accept these Terms in full, you must cease all use of https://saint-james.shop immediately and may not complete any purchases.

1.1 Minimum Age Requirement All users and buyers must be at least 18 years old or have reached the legal age of majority in their country/region of residence to enter a binding purchase contract with Saint-James. Minors under the legal age of majority may only browse the site with full parental or legal guardian consent, and are prohibited from submitting orders or providing personal payment information without authorized adult supervision. 1.2 Accurate User Information Obligation When registering an account or completing checkout, you warrant all submitted details (full name, email address, shipping/billing addresses, phone numbers, payment credentials) are true, complete and up-to-date. You may not use false identities, stolen payment information or third-party personal data to create accounts or place orders. 1.3 Prohibited Use You agree not to use https://saint-james.shop for any illegal, fraudulent, infringing or abusive purpose, including but not limited to counterfeit order submissions, chargeback fraud, automated bot scraping, copying proprietary store content, harassing customer service staff, purchasing goods for resale without written wholesale approval, or violating local, national and international trade laws. Saint-James reserves the right to block IP addresses, suspend customer accounts and cancel pending orders if prohibited activity is detected.

2.1 Account Ownership Customer accounts created on our Shopify store are non-transferable and exclusively for individual personal shopping use. You may not sell, share, rent or assign your account login credentials to third parties. 2.2 User Security Responsibility You are solely responsible for safeguarding your account username and encrypted password. Immediately notify info@saint-james.shop if you detect unauthorized login, suspicious order activity or account compromise. Saint-James accepts zero liability for financial loss or data exposure caused by your failure to protect login information. 2.3 Account Suspension & Termination Grounds We reserve full discretion to suspend or permanently delete your customer account without prior refund of partial orders if you: submit fraudulent transactions, violate these Terms repeatedly, file unfounded chargebacks without valid product defects, misuse promotional discount codes, or send abusive, threatening or spam communications to our support email info@saint-james.shop. Any unfulfilled orders linked to terminated accounts will be automatically cancelled.

3.1 Product Description Accuracy All product pages on https://saint-james.shop display apparel, toy and accessory details including size charts, fabric composition, color imagery, dimensions and care instructions. While we make reasonable efforts to ensure accuracy, minor color variations may occur due to monitor display differences, lighting during photography and batch manufacturing inconsistencies for coats, dresses, knitwear, socks, scarves, beanies, toys and accessories. Such minor discrepancies do not qualify goods as defective unless structural damage or material mismatch exists. 3.2 Pricing & Currency All retail prices displayed on our site are denominated in the default website currency and exclude international import taxes, customs duties, cross-border shipping fees and local sales tax unless explicitly marked inclusive. Saint-James reserves the right to adjust product pricing at any time without advance notice to reflect supplier cost changes, seasonal promotions or inventory clearance. 3.3 Pricing Error Correction If obvious typographical pricing errors appear on any product listing (extremely low or incorrectly inflated prices), we retain the right to cancel or adjust the order before dispatch, even after checkout completion. We will contact you via info@saint-james.shop to notify you of the pricing discrepancy and offer the option to confirm the corrected price or receive a full order cancellation refund. 3.4 Inventory & Stock Limitations Product stock levels update in real time but are not guaranteed until order fulfillment is completed. We may limit purchase quantities of individual coats, jackets, sweaters, toys or accessories to prevent bulk resale stockpiling. Out-of-stock items cannot be held or reserved without full payment; pre-order stock delivery timelines are estimated and subject to supplier production delays beyond our control.

4.1 Order as Purchase Offer Clicking “Complete Checkout” and submitting payment constitutes your formal offer to purchase listed goods from Saint-James. A binding sales contract is only formed once we send a dispatched shipping confirmation email to your registered email address. Receipt of an automated order confirmation email does not represent acceptance of your purchase offer. 4.2 Order Rejection Rights We may reject and cancel any submitted order prior to dispatch for reasons including insufficient inventory, detected fraud, invalid shipping address, failed payment authorization, suspected resale bulk purchasing or compliance violations without liability to the customer. 4.3 Pre-Dispatch Cancellation You may submit a full order cancellation request via info@saint-james.shop any time before your order is marked shipped in our Shopify backend. Full refunds will be processed to your original payment method within 5 business days of cancellation approval. Once shipped, all post-delivery matters are governed by our standalone Return & Refund Policy.

5.1 Accepted Payment Methods Our Shopify checkout supports all standard PCI DSS compliant payment gateways including credit cards, debit cards, digital wallets and other authorized third-party payment services. We do not store full card numbers on our website servers; all payment data is processed securely by regulated payment providers. 5.2 Payment Authorization Full payment must be successfully authorized at checkout before order processing begins. If payment fails, times out or is declined, your order will remain unfulfilled until valid payment is re-submitted. 5.3 Chargeback Dispute Rules Customers must first contact our support team at info@saint-james.shop to resolve all order, product, shipping or refund issues before initiating a chargeback with their bank or payment provider. Unilateral chargebacks filed without prior communication with Saint-James will result in permanent account suspension, and we reserve the right to submit supporting order evidence to payment processors to contest illegitimate chargeback claims. Any chargeback fees incurred by Saint-James due to unwarranted customer disputes will be deducted from eligible refund amounts where permitted by law.

6.1 Shipping Estimates All delivery timelines displayed on product and checkout pages are non-binding estimates only. Delays may arise from courier backlogs, customs inspection, remote destination logistics, weather disruptions or supplier fulfillment hold-ups. Saint-James is not liable for late delivery compensation unless the product arrives damaged or defective due to our warehouse packing error. 6.2 Risk Transfer Risk of loss, damage or theft of coats, dresses, trousers, sweaters, jackets, socks, scarves, shirts, toys, knit beanies and fashion accessories transfers fully to you once the courier service accepts the parcel from our fulfillment warehouse. We recommend retaining shipping tracking records and purchasing courier insurance for international orders. 6.3 International Customs Responsibility For all cross-border shipments, you as the buyer are solely responsible for all import VAT, customs duties, brokerage fees and local inspection charges imposed by your destination country’s customs authority. Saint-James cannot predict or cover these third-party government charges, and will not issue partial refunds to offset customs costs.

7.1 Discount Code Restrictions All promotional discount codes are single-use per customer unless explicitly stated otherwise, cannot be combined with other sitewide flash sales or clearance pricing, and expire on the listed promotional end date. Discounts only apply to pre-tax product subtotals and do not reduce shipping fees. Lost or expired promo codes cannot be reissued or extended. 7.2 Clearance & Final Sale Goods All items marked “Clearance”, “Flash Sale” or “Final Sale” are non-refundable and non-exchangeable except for factory defective merchandise shipped by our warehouse, as fully outlined in our Return & Refund Policy. 7.3 Gift Card Terms Digital gift cards issued via https://saint-james.shop hold no cash redemption value, cannot be resold, and expire 12 months after purchase date. Lost gift card codes will not be replaced, and gift card balances cannot be refunded after activation.

8.1 Saint-James Brand Content All text, product photography, graphic designs, logos, website layout, sizing charts, product descriptions and brand copy published on https://saint-james.shop are exclusive intellectual property of Saint-James, protected by global copyright, trademark and design laws. You may not copy, download, redistribute, edit or republish any website content for commercial resale, competitor store use or social media commercial promotion without written permission sent via info@saint-james.shop. 8.2 User Submitted Content If you submit product reviews, photos, feedback or customer testimonials to our site or support email, you grant Saint-James a perpetual, worldwide, royalty-free license to display, edit and repost that content for marketing purposes on our website and social media channels, with full credit where applicable. You warrant all user-submitted content does not infringe third-party copyright or contain defamatory, obscene or illegal material.

You may submit honest product reviews for purchased apparel, toys and accessories, but all posted content must comply with the following rules: no hate speech, discriminatory language, threats, false factual accusations, competitor advertising links or graphic offensive imagery. Saint-James retains unconditional moderation rights to edit, hide or permanently remove any customer review violating these standards without prior notice. We do not offer financial incentives for positive or biased reviews.

Our website footer, product pages and checkout flow may contain hyperlinks to external third-party platforms including courier tracking portals, payment gateways and social media sites. Saint-James has no control over, and accepts no legal responsibility for, the privacy policies, product standards, security practices or content of these external websites. You assume all risk when navigating off-site third-party links from https://saint-james.shop.

The website, platform services and all apparel, toy and accessory goods sold on https://saint-james.shop are provided “as is” and “as available” without express or implied warranties of merchantability, fitness for a specific purpose, uninterrupted website access, zero manufacturing minor defects or perfect color matching. Saint-James does not warrant that the site will operate error-free, without server downtime or cyber security interruptions. Statutory consumer warranty rights mandated by EU, US, Australian and other regional consumer protection laws remain unaffected by this disclaimer.

To the maximum extent permitted by applicable local law, Saint-James, its staff, suppliers and Shopify platform partners shall not be liable for any indirect, consequential, incidental, special or punitive damages arising from your use of our website or purchased products, including lost wages, lost profits, travel costs, emotional distress or secondary property damage. Our total aggregate liability for any valid claim connected to an order shall not exceed the total monetary amount you paid to Saint-James for that specific order. This liability cap does not apply to personal injury claims or statutory consumer rights that cannot be contractually limited under local law.

Saint-James reserves the absolute right to revise, update, amend or supplement these Terms of Service, alongside our Privacy Policy, Return & Refund Policy and Shipping Policy, at any time without prior individual customer notification. Updated policy versions take immediate legal effect once published on the policy pages at https://saint-james.shop. Material policy changes will be highlighted with a visible on-site notice for a minimum of 30 days post-update. Your continued browsing, account usage and order placement after policy updates constitute full acceptance of the revised terms.

If any single clause within these Terms of Service is ruled invalid, unenforceable or illegal by a competent court or regulatory authority, the remaining full provisions of this agreement shall remain in complete force and legal effect. Invalid clauses will be replaced with alternative wording that matches the original intended commercial purpose to the fullest legal extent allowed.

All disputes, claims, contractual disagreements and legal proceedings arising from your use of https://saint-james.shop or product purchase transactions shall be governed by the commercial laws applicable to Saint-James’s primary business jurisdiction, excluding conflict-of-law statutory rules. Before initiating any formal legal action or third-party arbitration, all customers must first submit a written dispute summary via our official support email info@saint-james.shop to allow our customer service team 30 calendar days to negotiate a mutually acceptable resolution.

Official Online Store: https://saint-james.shop Customer Service & Legal Support Email: info@saint-james.shop All inquiries regarding these Terms of Service, account issues, order disputes, intellectual property complaints or policy clarification must be directed to the above email address. Our support team responds to valid written submissions within 24–48 standard business hours, Monday through Friday, excluding regional public holidays.