Return & Refund Policy

At Saint James L, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may be eligible to request a return or refund in accordance with the terms of this Return & Refund Policy.

This policy applies to purchases made through the Saint James L online store.

1. Return Period

Customers may request a return within 30 days of the date the order is delivered.

To begin a return, please contact us at info@saint-jamesl.shop before sending any product back. We will provide guidance regarding the return process.

Items returned without prior contact may not be accepted or may experience delays in processing.

2. Return Eligibility

To be eligible for a return, an item should generally meet all of the following conditions:

• The item must be unused and unworn.

• The item must be in its original condition.

• The item must not have been washed, altered, repaired, or damaged after delivery.

• Clothing must be returned with original tags and labels attached where applicable.

• The item should be returned with its original packaging and accessories when applicable.

• The product must be in a condition that allows it to be resold.

For clothing products, including knitwear, T-shirts, matching sets, and children's clothing, items that have been worn, washed, stained, altered, or damaged may not qualify for a return.

For hygiene and safety reasons, products that have been used or damaged after delivery may be excluded from return where permitted by applicable law.

3. Items That Arrive Damaged, Defective, or Incorrect

Please inspect your order as soon as reasonably possible after delivery.

If you receive:

• A damaged item

• A defective item

• The wrong product

• The wrong size or variation due to an order fulfillment error

• An item materially different from the product ordered

please contact info@saint-jamesl.shop as soon as possible.

Please include your order number, a description of the problem, and clear photographs showing the item and, where appropriate, the packaging.

We will review the information and determine an appropriate solution, which may include a replacement, refund, or other remedy where applicable.

4. Change-of-Mind Returns

If you simply change your mind about a purchase, return shipping costs may generally be the responsibility of the customer unless otherwise required by applicable law or we have specifically agreed to cover those costs.

The original shipping charge is not applicable to our standard orders because Saint James L provides free shipping.

Free shipping on an order does not automatically mean that return shipping for a change-of-mind return is free.

5. Return Shipping

Customers should contact us before returning an item so that the appropriate return instructions can be provided.

Customers are responsible for ensuring that returned merchandise is securely packaged. We are not responsible for damage caused by inadequate packaging during the return shipment.

Where the return is due to our error, such as an incorrect item being sent or an item arriving defective or damaged, we will review the circumstances and determine the appropriate return shipping solution.

6. Refunds

Once a returned item has been received and inspected, we will review its eligibility for a refund.

If the return is approved, the refund will generally be issued to the original payment method.

The time required for the refunded amount to appear in your account may depend on your payment provider, bank, or card issuer.

A refund may be delayed or denied if the returned item does not meet the applicable return conditions.

7. Partial Refunds

In certain circumstances, only a partial refund may be available where permitted by applicable law, including where an item has been used, worn, damaged, altered, or otherwise diminished in value after delivery.

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.

8. Exchanges

If you need a different size, color, or product, please contact us at info@saint-jamesl.shop.

Exchanges may depend on product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

9. Order Cancellation

If you need to cancel an order, contact us as soon as possible at info@saint-jamesl.shop.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. However, cancellation may not be possible once an order has entered fulfillment or has already been shipped.

If an order cannot be cancelled, you may still have return rights under this policy or applicable consumer law.

10. Non-Receipt or Missing Packages

If tracking information indicates that an order has been delivered but you have not received it, please contact us promptly.

We may ask you to verify the delivery address, check with household members or building management, and contact the carrier where appropriate.

We will make reasonable efforts to assist with shipment investigations.

11. Refunds for Lost or Damaged Returns

Customers returning products are responsible for using a suitable shipping method and retaining proof of shipment when return shipping is their responsibility.

If a return is lost while being shipped back to us, we may require valid proof of shipment before processing the refund.

12. Final Sale and Special Circumstances

If an individual product is specifically identified on the product page as non-returnable or final sale, that restriction may apply subject to applicable consumer protection laws.

We will not exclude or restrict any return, cancellation, refund, or withdrawal right that is legally required under applicable law.

13. Fraudulent or Abusive Returns

We reserve the right to investigate unusual, fraudulent, or abusive return activity.

Nothing in this section is intended to restrict legitimate consumer rights.

14. Contact Us

For all return and refund inquiries, please contact:

Saint James L
Email: info@saint-jamesl.shop

Please include your order number and a clear description of your request so that we can assist you efficiently.

By purchasing from Saint James L, you acknowledge that you have reviewed this Return & Refund Policy, subject always to any rights provided to you by applicable consumer protection law.