Shipping policy

This Shipping Policy governs all order processing, packaging, delivery, logistics, customs, tracking and shipping liability terms for all goods sold at Saint-James Shopify store, including coats, dresses, trousers, sweaters, jackets, socks, scarves, shirts, toys, knit beanies and fashion accessories. By completing checkout and submitting payment for any order on https://saint-james.shop, you fully acknowledge and accept every clause within this policy, alongside our Terms of Service, Privacy Policy and Return & Refund Policy. We provide complimentary free standard delivery for all eligible orders as outlined below.

Saint-James offers 100% free standard shipping for all valid orders placed on https://saint-james.shop with no minimum order subtotal requirement, covering all apparel, knitwear, toys and fashion accessories listed on our store. 1.1 Free Shipping Coverage Free standard delivery applies to all delivery regions we support for global retail customers. No hidden base shipping fees will be added at checkout for any qualifying order. 1.2 Exclusions to Free Shipping Free shipping benefits do not cover third-party government charges generated during transit, including international import duties, customs VAT, brokerage fees, remote area surcharges, oversized parcel overweight fees and local administrative inspection costs. All such extra charges remain the sole responsibility of the buyer and cannot be offset or refunded by Saint-James. 1.3 Shipping Method for Free Delivery All free shipping orders will be dispatched via our designated standard global courier service. Express, expedited or overnight delivery upgrades are available at an additional customer-paid cost if faster transit is required; free shipping cannot be combined with premium expedited delivery services automatically. 1.4 Restricted Order Limitations We reserve the right to limit maximum purchase quantities per order to prevent bulk resale stockpiling. Large bulk wholesale orders may not qualify for automatic free shipping and require separate written confirmation via info@saint-james.shop before dispatch.

2.1 Standard Processing Hours All orders received on https://saint-james.shop will enter processing within 1 to 3 business days after successful payment authorization. Business days are defined as Monday to Friday, excluding global public holidays, seasonal sale peak periods and warehouse scheduled maintenance days. 2.2 Cutoff Time Rule Orders submitted after the daily warehouse cutoff time will be processed and packed on the next following business day. 2.3 Peak Season Delays During major holiday shopping seasons, flash sales and new product launch events, processing time may extend to a maximum of 5 business days due to high order volume. We will send automated email notifications to customers if extended processing delays occur for their individual order. 2.4 Order Modification Before Shipment If you need to adjust shipping address, add or remove items from your order before dispatch, submit a request email to info@saint-james.shop with your full order number. Modification requests cannot be guaranteed once the order has entered packing and shipping workflows.

All transit timelines listed below are non-binding estimates and cannot be treated as guaranteed delivery dates: 3.1 Domestic Standard Delivery Domestic orders shipped within our base service region typically arrive within 5–12 business days after warehouse dispatch. 3.2 International Standard Delivery Cross-border international orders will arrive within 10–25 business days after dispatch, subject to customs clearance speed, local courier backlogs, weather disruptions and regional logistics restrictions. 3.3 Express Upgraded Delivery For customers who purchase paid expedited shipping upgrades, estimated transit time is 3–8 business days internationally and 2–6 business days domestically. 3.4 Non-Delay Compensation Saint-James does not offer partial refunds, store credit or compensation for late delivery caused by carrier delays, customs hold-ups, natural disasters, remote destination logistics restrictions or global supply chain disruptions.

All merchandise including coats, dresses, trousers, sweaters, jackets, socks, scarves, shirts, toys, knit beanies and fashion accessories will be securely packed with protective outer packaging to avoid scratches, dents, stains or tearing during transit.

5.1 Tracking Number Issuance Once your order is packed and collected by our courier partner, a full shipping confirmation email containing a unique tracking number and tracking portal link will be sent to your registered checkout email address automatically. 5.2 Tracking Update Intervals Carrier tracking scan data may experience delays of 24–72 hours for international shipments, especially during customs inspection stages. If no tracking movement appears for over 7 consecutive days, contact info@saint-james.shop with your order number for our team to launch a logistics follow-up inquiry. 5.3 Tracking Responsibility Saint-James provides tracking information as a courtesy only; we cannot control or accelerate carrier scan updates, nor can we alter delivery routing once the parcel leaves our warehouse.

6.1 Buyer Full Liability For all cross-border free shipping orders, the customer accepts full legal responsibility for all import duties, VAT, customs clearance brokerage fees, quarantine inspection charges and any regional administrative taxes levied by your destination country’s customs authority upon parcel arrival. 6.2 Customs Hold & Confiscation Saint-James bears no liability if your shipment is detained, inspected, delayed or fully confiscated by local customs authorities due to restricted product regulations, incomplete declaration information or unmet local import standards. We will not provide refunds or re-delivery compensation for customs-confiscated parcels. 6.3 Customs Declaration Details We accurately declare all product types, quantities and retail values on international shipping customs documents as required by global trade laws. We cannot submit false low-value declarations to avoid import tax obligations for customers.

7.1 Risk of Loss Transfer Legal risk of loss, theft, damage or destruction of all apparel, toys and accessories transfers completely from Saint-James to the buyer the moment our courier partner signs to accept the parcel from our warehouse. 7.2 Damaged Goods Received If you receive items with visible transit damage, broken components, torn packaging or water stains, you must submit an email to info@saint-james.shop within 7 calendar days of delivery, including your order number, clear photos of the damaged parcel exterior, shipping label and defective products. After verification, we will arrange free replacement delivery or full product refund as per our Return & Refund Policy. 7.3 Lost Package Investigation Process If tracking shows no movement for over 10 business days or marks the parcel as lost by the courier, contact our support team to initiate a carrier loss claim investigation. Investigations can take 10–30 business days to complete. We will process a re-delivery or refund only after the carrier officially confirms the parcel is irrecoverably lost. 7.4 Porch Piracy & Delivered Missing Parcels If tracking status displays “delivered” but you have not received your package, Saint-James is not liable for theft, misdelivery or porch loss by the local courier. We recommend customers arrange delivery to secure postal collection points or monitored delivery addresses to avoid such incidents.

8.1 Failed Delivery Reasons Parcels marked undeliverable by couriers due to invalid shipping addresses, unclaimed delivery, recipient refusal to pay customs duties, unknown recipient or restricted delivery zones will be shipped back to our return warehouse at the customer’s full expense. 8.2 Handling Fee for Returned Shipments A flat restocking and return logistics fee will be deducted from any applicable refund if the original free shipping order is sent back to us undelivered. The original complimentary shipping cost provided by Saint-James is non-refundable and cannot be reused for re-delivery. 8.3 Re-Delivery After Return If you wish to request a second re-delivery after your parcel is returned to our warehouse, you will be responsible for paying all new standard shipping fees; free shipping benefits will not apply to repeat re-delivery shipments.

We reserve the right to suspend shipping services to countries or regions subject to international trade sanctions, severe logistics restrictions, permanent customs import bans or unstable delivery infrastructure. We will not accept new orders or provide free shipping to restricted territories without prior advance notice published on https://saint-james.shop.

To the maximum extent permitted by applicable consumer law, Saint-James, our warehouse partners and courier providers shall not be held responsible for indirect, consequential or incidental damages arising from shipping delays, lost parcels, customs holds or damaged goods, including lost personal time, travel expenses or missed event deadlines. Our total maximum financial liability for any single shipping-related claim shall not exceed the total product subtotal paid for that specific order.

Saint-James reserves the absolute right to revise, adjust or amend this Shipping Policy, including free shipping eligibility rules, delivery timelines and liability clauses, at any time without individual customer notification. All updated terms take immediate legal effect once published on the policy page of https://saint-james.shop. Your continued placement of orders after policy updates confirms full acceptance of revised shipping terms.

Official Store URL: https://saint-james.shop Shipping & Logistics Support Email: info@saint-james.shop All inquiries regarding free shipping eligibility, order processing status, tracking issues, customs questions, damaged or lost parcels must be sent to the above email address. Our customer service team responds to all shipping-related messages within 24–48 standard business days, Monday to Friday, excluding public holidays.