Privacy policy

This Privacy Policy governs all personal data collection, storage, usage, disclosure and protection practices of Saint-James, an online Shopify store selling coats, dresses, trousers, sweaters, jackets, socks, scarves, shirts, toys, knit beanies and fashion accessories. By visiting https://saint-james.shop, creating an account, placing orders, submitting contact forms or subscribing to marketing communications, you acknowledge and fully agree to all terms set out in this policy. This policy complies with global data protection regulations including GDPR (EU/EEA/UK), CCPA/CPRA (California), PIPEDA (Canada) and other regional consumer privacy laws.

1. Data Controller Information

The data controller responsible for your personal information is Saint-James, operating the website https://saint-james.shop. For all privacy, data access, deletion or data complaint requests, contact our dedicated support team via info@saint-james.shop. We do not appoint a separate Data Protection Officer; all privacy inquiries are managed directly through our official customer service email channel.

2. Categories of Personal Data We Collect

We collect personal information voluntarily submitted by you and automatically captured through website browsing and checkout processes. All data categories are listed below:

2.1 Information You Manually Provide

  • Full legal name, email address, mobile phone number, shipping address, billing address, postal codes and region details for order fulfillment and delivery of apparel, toys and accessories
  • Account login credentials including username and encrypted password when you register a customer account on our Shopify store
  • Payment transaction details including card type, billing bank information, payment amount and order records (we do not store full credit/debit card numbers; payment processing is handled by PCI DSS compliant third-party payment gateways)
  • Messages, feedback, product consultation details, return/refund application content and attached photos sent via contact form or email to info@saint-james.shop
  • Marketing subscription preferences, such as opt-in status for promotional emails about new clothing arrivals, toy collections and accessory discounts
  • Custom preferences including size charts saved, favorite items, saved shopping carts and wishlist selections for coats, knitwear, dresses and toys

2.2 Automatically Collected Technical & Behavioral Data

  • Device information: device model, operating system, browser type, screen resolution, unique device identifiers and IP address
  • Website browsing data: page visit records, product click history (including jackets, socks, scarves, knit hats and toy listings), search keywords, time spent on site, entry/exit pages and cart abandonment records
  • Cookie, pixel and tracking data stored via mandatory and optional tracking technologies (detailed in Section 7)
  • Order metadata: order numbers, purchase dates, product quantities, delivery status, return records and transaction history

2.3 Non-Personal Aggregated Data

We compile anonymized, non-identifiable statistical data such as overall visitor volume, top-selling apparel and toy categories, average order value and regional shopping trends. This aggregated data cannot be linked back to any single individual and is not classified as personal data under privacy laws.

3. Legal Bases & Purposes for Processing Your Personal Data

We only process your personal information under valid legal grounds permitted by applicable data protection laws, for the following specific business purposes:
  1. Contract Performance (Primary Basis)

    To complete order processing, arrange product shipping for coats, dresses, pants, sweaters, jackets, socks, scarves, shirts, toys, knit beanies and accessories, send delivery tracking updates, handle returns, exchanges and refunds as stated in our Return & Refund Policy, and provide post-purchase customer support via info@saint-james.shop. Without this data, we cannot fulfill your shopping orders.
  2. Legitimate Business Interests
  • Optimize website layout, product display and user shopping experience for all apparel and toy categories
  • Prevent fraudulent orders, payment scams, identity theft and malicious website activity
  • Conduct internal business analysis, inventory planning for clothing and toy stock restocks, and store performance improvement
  • Send transactional service emails including order confirmations, shipping alerts and return status notifications (these essential service messages do not require separate marketing consent)
  1. Explicit Consent (For Marketing Only)

    If you actively tick the subscription opt-in box on our website, we may send promotional newsletters, new product launch updates, seasonal discount offers and limited toy/accessory collection notifications to your registered email address. You retain the right to withdraw marketing consent at any time without penalty.
  2. Legal Compliance Obligations

    We may process and retain your data to comply with tax laws, commercial record-keeping requirements, valid court orders, law enforcement information requests and cross-border consumer regulatory rules.

4. Third Parties We May Share Personal Data With

We never sell, rent or trade your personal identifiable information to unaffiliated third-party advertisers for monetary gain. Limited data sharing only occurs with trusted service providers necessary to operate our Shopify store, all bound by strict data protection agreements:

4.1 Order Fulfillment & Logistics Partners

We share your name, shipping address, contact number and order item details with global courier and warehouse providers solely to deliver purchased clothing, toys and accessories to your designated address. Couriers are prohibited from reusing your data for unrelated marketing purposes.

4.2 Payment Processing Service Providers

Secure PCI-compliant payment gateways process all checkout transactions. We only transmit minimal billing information required to verify payment; full card credentials are stored exclusively by payment processors and never retained on our website servers.

4.3 Shopify Platform Service Providers

Our store operates on Shopify’s e-commerce infrastructure. Shopify collects and processes visitor and order data in accordance with Shopify’s independent consumer privacy policy to support core website functions, security monitoring and checkout operations.

4.4 Analytics & Website Optimization Tools

We use anonymized browsing data from Google Analytics and similar analytics tools to track website traffic trends, improve product page layouts for apparel and toy lines, and fix user experience defects. These tools deploy tracking cookies with user consent controls.

4.5 Authorized Legal & Regulatory Disclosure

We will disclose your personal data if legally compelled by binding government subpoenas, court judgments, fraud investigation requests, or to protect the legal rights, property and safety of Saint-James, our customers and the general public.

4.6 Business Transfer Scenarios

If Saint-James undergoes a merger, acquisition, asset sale or business restructuring, customer personal data may be transferred as part of business assets. We will publish clear advance notice on https://saint-james.shop before any data transfer takes effect, and the acquiring entity will remain bound by equivalent privacy protection standards.

5. Data Retention Periods

We only store your personal data for the minimum time required to fulfill the purposes outlined in Section 3:
  • Order, billing and shipping records: retained for 7 years to meet global tax and commercial accounting legal requirements
  • Customer account profile data: stored until you submit a formal data deletion request via info@saint-james.shop
  • Marketing email subscription records: retained until you unsubscribe or withdraw consent
  • Website browsing, cookie and analytics data: automatically purged after 24 months
  • Return, refund and customer service correspondence: stored for 5 years from the date of inquiry submission

    After the applicable retention period expires, all personal data will be permanently anonymized or securely deleted from our servers and third-party partner systems.

6. Your Global Consumer Privacy Rights

Depending on your country or state of residence, you hold the following enforceable data rights, which you may exercise free of charge by submitting an email request to info@saint-james.shop with your full name, registered email and order number for identity verification:
  1. Right to Access: Request a full copy of all personal data we hold about you, including order history, contact records and website activity logs
  2. Right to Rectification: Correct inaccurate, outdated or incomplete personal information such as shipping addresses, contact numbers and account details
  3. Right to Erasure ("Right to be Forgotten"): Request permanent deletion of all your customer data, provided no active orders, unresolved return disputes or mandatory legal retention obligations exist
  4. Right to Restrict Processing: Temporarily pause data processing if you dispute the accuracy of your information or object to our legitimate interest processing
  5. Right to Data Portability: Receive your order and profile data in a standard machine-readable format to transfer to another retail merchant
  6. Right to Object: Opt out of all marketing email communications at any time, or object to data processing based on our legitimate business interests
  7. CCPA/CPRA Exclusive Rights (California Residents): Request full disclosure of all personal information categories collected, opt out of cross-context data sharing for targeted advertising, and submit data deletion requests without discrimination
  8. GDPR Exclusive Rights (EU/EEA/UK/Swiss Residents): Lodge a formal data privacy complaint with your local national data protection authority if you believe we have violated data protection regulations

How to Exercise Your Rights

Send a complete request email to info@saint-james.shop with subject line formatted as "Data Privacy Request – [Your Full Name]". Include your registered email address and any associated order numbers to verify your identity. We will respond to all valid privacy requests within 30 calendar days; complex multi-data requests may extend the response window by an additional 60 days with prior email notification to you.

7. Cookie & Tracking Technology Policy

https://saint-james.shop uses cookies, web pixels, local storage and similar tracking tools to deliver full website functionality and track user shopping behavior. Cookie categories are separated as follows:
  1. Strictly Necessary Cookies (No Consent Required)

    Mandatory cookies to enable core store functions: secure login, cart storage, checkout page operation, order session retention and basic website navigation. These cannot be disabled without breaking website usability for purchasing coats, dresses, toys and accessories.
  2. Functional Cookies (Consent Optional)

    Store your personalized preferences including saved sizing filters, favorite product lists, language settings and address auto-fill information. Disabling these removes customized shopping features but does not block checkout.
  3. Analytics Performance Cookies (Consent Optional)

    Collect anonymized browsing statistics to analyze visitor traffic, popular clothing and toy product pages, and improve website performance. No personally identifiable data is shared with external advertisers via these cookies.
  4. Targeting & Advertising Cookies (Consent Optional)

    Deployed only with your explicit opt-in consent to serve tailored product advertisements for our apparel, accessory and toy ranges on third-party social media and search platforms. You may fully disable advertising tracking cookies through our website cookie consent banner at any time.

Cookie Preference Controls

Upon your first visit to https://saint-james.shop, a pop-up cookie banner will appear for you to accept or decline non-essential tracking cookies. You may adjust your cookie settings repeatedly by clearing browser cache or revisiting the cookie consent tool located on our website footer at any time. Standard web browser settings also allow full cookie blocking if you choose.

8. Data Security Protection Measures

We implement industry-standard, commercially reasonable technical and organizational safeguards to protect your personal data against unauthorized access, disclosure, alteration, loss or theft:
  • End-to-end SSL/TLS encryption for all data transmission between your browser and our Shopify store servers
  • Password encryption for all customer account profiles with secure hash storage
  • Restricted internal staff access to personal order data, limited only to authorized customer service and fulfillment team members with non-disclosure agreements
  • Regular website security scans, malware monitoring and firewall protection
  • Secure cloud data storage with automated regular backups
  • PCI DSS compliance for all payment processing workflows
No internet data transmission or electronic storage system can guarantee absolute 100% security. In the event of an unforeseen personal data breach that poses significant risk to your privacy, we will notify affected users via registered email addresses within 72 hours of breach discovery, alongside clear remedial guidance.

9. Children’s Privacy Protection

Our online store and all products including clothing, knitwear, accessories and toys are intended for general adult consumer audiences. We do not knowingly collect personal identifiable information from any individual under the age of 13. If you are a parent or legal guardian and discover that your minor child has submitted personal data to https://saint-james.shop without your permission, immediately contact us at info@saint-james.shop. We will promptly locate and permanently delete all child-related personal data upon verified parental request. We do not market products specifically targeted to children under 13 years old.

10. Third-Party Website Links

Our website may contain hyperlinks to external third-party platforms including social media pages, payment gateway portals and logistics tracking websites. Saint-James holds no responsibility for the privacy policies, data collection practices or security standards of these external websites. We recommend you review each third-party site’s independent privacy policy before submitting any personal information on external platforms.

11. Policy Updates & Modifications

Saint-James reserves the right to revise, amend or update this Privacy Policy at any time to reflect changes in our data processing practices, new legal regulatory requirements or website functional upgrades. All policy revisions take effect immediately upon publication on the https://saint-james.shop website footer. Material changes that substantially alter how we collect or use your personal data will be announced via prominent on-site website notifications for 30 consecutive days after the update release date. Your continued use of our store after policy updates constitutes acceptance of the revised terms.

12. Contact Information for All Privacy Matters

Official Website: https://saint-james.shop

Privacy & Customer Support Email: info@saint-james.shop

All privacy-related access, deletion, correction, opt-out and complaint requests must be submitted via the above email address. Our support team processes privacy inquiries during standard business days (Monday to Friday) and will issue formal written responses within the mandatory legal response timeframe stated in Section 6.